Success Stories
We believe our passion for people is the secret to our success. Here is what some of our clients have to say about their experience working with Life Matters Claims.

Emma

Total & Permanent Disability Claim

Having someone there to advocate for me, to be my agent and speak up for me when I’m too sick or anxious, or not able to stand up for myself, that’s the best thing you can do, is have someone like Kate there.

Helen

Total & Permanent Disability Claim

Having Life Matters Claims and Kate as my advocate has been the best thing that I have done for my health and my self. I know that she is in my corner and she is working and fighting so very hard for me, and for that, I am just so grateful.

Ian

Total & Permanent Disability Claim

Kate helped me out with my insurance claim. She took control and did all the work and kept me informed all the way through the process. Because Kate previously worked for the insurance industry she knows all the details. Kate is the best and I like to think we will always be mates.

Kate helped me process my insurance claim when I was recently declared as disabled due to severe illness. Her professionalism and industry knowledge helped push my claim through quickly and before I knew it the claim was finalised and the compensation was in my account. She explained every step in a way that I could understand and having her handling my claim meant I could focus on my health. I can’t thank Kate enough for helping me during this hard time of my life and I highly recommend her to anyone that needs help with an insurance claim.

Robyn

Having Life Matters Claims and Kate as my advocate has been the best thing that I have done for my health and my self. It has taken away from the stress of constantly filling in the paperwork and dealing with my insurance company. I highly recommend this service. Crossing paths with Kate has been the best thing. Her knowledge and experience in the industry is invaluable, and her support has been beyond wonderful. I know that she is in my corner and she is working and fighting so very hard for me, and for that, I am just so grateful.

Helen

What can I say – Kate made this whole process so much easier – Just a beautiful kind caring voice at the end of the phone who lightened my load. Kate has worked for the insurers so she knows what needs to be filled out and she knows what the rules are.

When you get the news that you will no longer have that income you rely on to pay the mortgage and all other bills life throws at you – you do think it is the end you are going to be homeless.

But I found Kate and just handed all of the piles of insurance papers (my worries) to Kate and she got to work and found out what insurance coverage I had. And yes I had been paying for years and did not understand at all.

Thank you, Kate, thank you so very much.

I will lose my sight and Kate has made that large life-changing fact possible to say and tears no longer follow. I can now get on with enjoying what sight I have left and really start seeing the world knowing my financial future is secure.

Karen

We are Dean and Alison Bendall, and to give you some history Dean was diagnosed with brain cancer Feb 2017 Overwhelmed already with the fact of our future and the amount of paperwork required to make our claim we were recommended to contact Kate’s services…….. With this, we engage the services of Kate who very promptly supported us through this process and took on our claim.

Very quickly results started to occur and we did achieve the desired outcome that Kate and her team set to achieve.

I would highly recommend Life Matters Claims when it comes to any income claim supports….. Very impressed with the efficiency and results that we have received thank you Kate and your team you are all amazing!

Alison & Dean

Sincere thanks to Kate from Life Matters Claim Support. Kate was able to mediate a successful outcome for my IP and TPD claims. My claims were complicated. Kate was able to use her knowledge and experience in the insurance industry along with a professional determination to change the insurer’s mind on claims that had been rejected many times before. The process took three months, during this time Kate offered support and was sensitive to my health conditions. The fees charged for these successful outcomes were modest.

Bryan

Kate helped me out with my insurance claim. She took control and did all the work and kept me informed all the way through the process. Because Kate previously worked for the insurance industry she knows all the details. Kate is the best and I like to think we will always be mates.

Ian

Kate was successful last week in settling my insurance claim. Kate was a great help to us and did a fantastic job of keeping on top of the insurance companies all the way through our struggle. Kate answered emails, phone calls, and messages asap. I would truly recommend Kate in assisting anyone out there with issues regarding insurance issues. We are more than happy to discuss our experience with Kate.

Ian N

We wanted to express how thankful we are for all your help with Mum’s insurance claim. You were thorough, professional, knowledgeable but most importantly you made my Mum feel at ease with the whole process. She was extremely stressed before speaking with you and you made her feel like there was light at the end of the tunnel.

Thank you from both myself and my Mum for your amazing work with this claim. We will be recommending you to everyone we speak to.

Robyn & Casey

Oh my goodness where do I start. After having been ill for over 2 years with no diagnosis and waiting and waiting on hospital lists I was at an all time low until I found Kate. I also haven’t been able to access any benefits as Centrelink in their infinite wisdom need a diagnosis which can be a very lengthy process with a chronic disease. Kate jumped in and started the ball rolling and took the extra stress of dealing with my TPD payment away from me. She has dealt with them, the paperwork and just allowed me to deal with my illness. Please, please, please do yourself a huge favour and allow Kate to assist you and make your life that little bit easier on yourself and your health.

Jenny

Thank you for your assistance and support to lodge my income protection claim which was accepted; taking the stress out of completing the endless paperwork and follow up calls at a time when I was unwell and vulnerable!

Pietryna

I wish to thank Kate and her team for assisting me through a very difficult time in obtaining my TPD insurance. The transaction was very easily guided and explained and Kate was available 24/7 to answer any questions I had. Thank you for your hard work that helps those when needed most.

Kylie

Kate helped me process my insurance claim when I was recently declared as disabled due to severe illness. Her professionalism and industry knowledge helped push my claim through quickly and before I knew it the claim was finalised and the compensation was in my account. She explained every step in a way that I could understand and having her handling my claim meant I could focus on my health. I can’t thank Kate enough for helping me during this hard time of my life and I highly recommend her to anyone that needs help with an insurance claim.

Robyn

Having Life Matters Claims and Kate as my advocate has been the best thing that I have done for my health and my self. It has taken away from the stress of constantly filling in the paperwork and dealing with my insurance company. I highly recommend this service. Crossing paths with Kate has been the best thing. Her knowledge and experience in the industry is invaluable, and her support has been beyond wonderful. I know that she is in my corner and she is working and fighting so very hard for me, and for that, I am just so grateful.

Helen

What can I say – Kate made this whole process so much easier – Just a beautiful kind caring voice at the end of the phone who lightened my load. Kate has worked for the insurers so she knows what needs to be filled out and she knows what the rules are.

When you get the news that you will no longer have that income you rely on to pay the mortgage and all other bills life throws at you – you do think it is the end you are going to be homeless.

But I found Kate and just handed all of the piles of insurance papers (my worries) to Kate and she got to work and found out what insurance coverage I had. And yes I had been paying for years and did not understand at all.

Thank you, Kate, thank you so very much.

I will lose my sight and Kate has made that large life-changing fact possible to say and tears no longer follow. I can now get on with enjoying what sight I have left and really start seeing the world knowing my financial future is secure.

Karen

We are Dean and Alison Bendall, and to give you some history Dean was diagnosed with brain cancer Feb 2017 Overwhelmed already with the fact of our future and the amount of paperwork required to make our claim we were recommended to contact Kate’s services…….. With this, we engage the services of Kate who very promptly supported us through this process and took on our claim.

Very quickly results started to occur and we did achieve the desired outcome that Kate and her team set to achieve.

I would highly recommend Life Matters Claims when it comes to any income claim supports….. Very impressed with the efficiency and results that we have received thank you Kate and your team you are all amazing!

Alison & Dean

Sincere thanks to Kate from Life Matters Claim Support. Kate was able to mediate a successful outcome for my IP and TPD claims. My claims were complicated. Kate was able to use her knowledge and experience in the insurance industry along with a professional determination to change the insurer’s mind on claims that had been rejected many times before. The process took three months, during this time Kate offered support and was sensitive to my health conditions. The fees charged for these successful outcomes were modest.

Bryan

Kate helped me out with my insurance claim. She took control and did all the work and kept me informed all the way through the process. Because Kate previously worked for the insurance industry she knows all the details. Kate is the best and I like to think we will always be mates.

Ian

Kate was successful last week in settling my insurance claim. Kate was a great help to us and did a fantastic job of keeping on top of the insurance companies all the way through our struggle. Kate answered emails, phone calls, and messages asap. I would truly recommend Kate in assisting anyone out there with issues regarding insurance issues. We are more than happy to discuss our experience with Kate.

Ian N

We wanted to express how thankful we are for all your help with Mum’s insurance claim. You were thorough, professional, knowledgeable but most importantly you made my Mum feel at ease with the whole process. She was extremely stressed before speaking with you and you made her feel like there was light at the end of the tunnel.

Thank you from both myself and my Mum for your amazing work with this claim. We will be recommending you to everyone we speak to.

Robyn & Casey

Oh my goodness where do I start. After having been ill for over 2 years with no diagnosis and waiting and waiting on hospital lists I was at an all time low until I found Kate. I also haven’t been able to access any benefits as Centrelink in their infinite wisdom need a diagnosis which can be a very lengthy process with a chronic disease. Kate jumped in and started the ball rolling and took the extra stress of dealing with my TPD payment away from me. She has dealt with them, the paperwork and just allowed me to deal with my illness. Please, please, please do yourself a huge favour and allow Kate to assist you and make your life that little bit easier on yourself and your health.

Jenny

Thank you for your assistance and support to lodge my income protection claim which was accepted; taking the stress out of completing the endless paperwork and follow up calls at a time when I was unwell and vulnerable!

Pietryna

I wish to thank Kate and her team for assisting me through a very difficult time in obtaining my TPD insurance. The transaction was very easily guided and explained and Kate was available 24/7 to answer any questions I had. Thank you for your hard work that helps those when needed most.

Kylie

We’re ready to help you through your insurance claim

You can talk to us on 1300 784 108

Or send an email to info@lifemattersclaims.com.au