TPD and Serious Injury Insurance Claim Advocates

Our ‘no win, no fee’ claim doesn’t have an * and that’s because we actually mean it. Life Matters Claims is here to help you through the insurance claims process so you can focus on the things that really matter; recovering and spending time with loved ones.

Kate Long

We’re Passionate About People

Our mission statement is “To support Australians through the claims experience in their time of need.”

How Life Matters Claims can help you

With 15 years of experience, we can help you through the insurance claims process for any of the below claims.

Client Claims Advocacy


Income Protection Claims

Trauma / Critical Illness Claims

Terminal Illness Claims

Denied Insurance Claims

Why Choose Life Matters Claims

When we say ‘no win, no fee’ we mean it

Lots of companies advertise ‘no win, no fee’ but at Life Matters Claims we actually mean it. We charge a low flat fee that is only payable once your claim has been accepted.

You don’t need a lawyer

A lot of people go to lawyers when dealing with insurance claims. While going to a lawyer might seem like the smart thing to do, it can also be very expensive and most of the time, unnecessary. Insurance claims are almost always settled outside of court and we have all the knowledge and experience you’ll need.

Success Rate

At Life Matters Claims we are committed to making sure we do everything we can to get our clients insurance claim across the line. It’s this dedication that has allowed us to maintain a 98% success rate to date.

You don’t have to take our word for it…

If you think this service is sounding a little too good to be true, we don’t blame you. But you don’t have to take our word for it, listen to what some of our past clients have to say.

  • Kate helped me process my insurance claim when I was recently declared as disabled due to severe illness. Her professionalism and industry knowledge helped push my claim through quickly and before I knew it the claim was finalised and the compensation was in my account. She explained every step in a way that I could understand and having her handling my claim meant I could focus on my health. I can’t thank Kate enough for helping me during this hard time of my life and I highly recommend her to anyone that needs help with an insurance claim.

  • Having Life Matters Claims and Kate as my advocate has been the best thing that I have done for my health and my self. It has taken away from the stress of constantly filling in the paperwork and dealing with my insurance company. I highly recommend this service. Crossing paths with Kate has been the best thing. Her knowledge and experience in the industry are invaluable, and her support has been beyond wonderful. I know that she is in my corner and she is working and fighting so very hard for me, and for that, I am just so grateful.

  • Kate helped me out with my insurance claim. She took control and did all the work and kept me informed all the way through the process. Because Kate previously worked for the insurance industry she knows all the details. Kate is the best and I like to think we will always be mates.

  • I would like to thank Kate and her team with my TPD Claim. Kate was very professional, kind and easy to talk to. She guided me through everything with ease, even though it was stressful and confusing at times. She was great!! I could contact 24/7 and she always reassured all was going ok. Thank you Kate.


We’re ready to help you through your insurance claim

You can talk to us on 1300 784 108

Or send an email to