FAQ

What paperwork will I need to do?

You will be required to do minimal paperwork. Our focus is on taking the stress & effort out of your hands so you can focus on other things.

I’m not sure what insurance I have, if any. What should I do?

Don’t panic. We can check and find out the insurance coverage for your policy. You also might have automatic insurance through your superannuation.

I was injured on holiday, can I still make an income claim?

In most cases you can make an income claim regardless of where or how you were injured or became ill.

I was injured & now work part-time. Can I make a claim?

If your regular income has dropped in any way as a result of injury or illness, you may be able to make a claim.

I have a few Total & Permanent Disability (TPD) insurance policies, how many can I claim on?

Many of our clients have a few Superannuation accounts, this means that more than likely they have Total & Permanent Disability (TPD) insurance cover attached to their Super as well. We often get the question, can I claim on more than one TPD policy? Well the answer is most cases YES!
Like all insurance policies there will be some requirements that will need to be met prior to having a TPD claim accepted, however you may be able to claim on all your TPD policies and with our experience we have had many of our clients receive multiple TPD claim payouts.

What is the difference between Income Protection and Total & Permanent Disability (TPD) Insurance?

Income protection replaces your monthly income if you get injured or become ill.
TPD insurance pays out a lump sum payment if you’re no longer able to work, within jobs you have previously been skilled to work, because of an illness or injury.

Do I have a waiting period and what does this mean for my claim?

We often get asked do I have a waiting period and what does this mean for me? Here is a quick breakdown of waiting periods and what they can mean for your claim.
Income Protection: Most Income Protection policies have a waiting period, however, the time differs with each policy. A waiting period on an Income Protection policy means you will need to be totally or partially unable to work within the waiting period and your benefit entitlements will not begin or be payable until after the waiting period. The common waiting period for Income protection claims is 30, 60 or 90 days.
Total & Permanent Disability (TPD): TPD policies usually have a longer waiting period i.e. 6 months. A waiting period on a TPD policy means you will need to meet the TPD definition and wait the waiting period before an Insurer will accept your claim. The common waiting period for TPD claims is 3 or 6 months.
Trauma/Critical Illness: Most Trauma and Critical Illness policies don’t have waiting periods and are payable upon satisfying the Insurer’s requirements.

How Do I know If I’m Insured?

Many Australians are covered by automatic income insurance, usually through their super. A lot of the time, you’re able to make multiple insurance claims if you’re unable to work. It all comes down to your particular circumstances.

When Can I Make an Income Claim?

If you’ve been injured or you’re suffering from an illness, and experience a loss of income of any kind, you may be able to make an income insurance claim. You can make a claim even if you weren’t injured at work. It can be an injury or illness that has occurred in everyday life.

We’re ready to help you through your insurance claim

You can talk to us on 1300 784 108

Or send an email to info@lifemattersclaims.com.au