Mission Statement
“To support Australians through the claims experience in their time of need.”

Kate Lane
Founder of Life Matters Claims

Kate has 15 years experience in the insurance industry under her belt. She started Life Matters to help people claim the money that they’re entitled to, without having to pay for unfair fees. At the heart of everything that Kate and Life Matters do is the client and their quality of life. They’re committed to making sure that you feel properly represented.

When you’re at your most vulnerable, Kate’s the person that you want at your side. Having made sure that countless Australians make it through the claims process with as little financial and mental strain as possible, she’s seen every situation and supported every type of client imaginable. You’ll always get a fair go, with Kate as your claims champion.


Andy Matheson
Client Claims Advocate

Andy has been in the insurance sector for almost a decade – approving claims, conducting audits and reviewing escalations. He knows the ins-and-outs of the industry and how to navigate the often confusing and stressful process. As a campaigner for better results and experiences for insurance claimants, Andy is dedicated to ensuring that you receive considerate support when you need it most.

Empathetic and honest, Andy is passionate about building genuine relationships with clients – taking the time to listen and understand their circumstances. Even while he was as a Claims Assessor for the insurers, Andy dedicated much of his time to streamlining processes and implementing new procedures that benefited members. Now, he’s here as your backer – making sure that you claim the money that you’re entitled to.

Why Choose Life Matters Claims

Low Flat Fee

Unlike solicitors, we won’t charge an inflated fee to manage your claim. We understand that it’s not reasonable to charge for every visit, letter or phone call. We promise a low, flat fee that is only payable once the claim has been accepted.

Finding Multiple

If you have multiple income policies, you may be able to make multiple claims. Our clients are often unaware that their superannuation includes income protection, total & permanent disability and terminal illness allowing them to make multiple claims.

Success Rate


At Life Matters Claims we are committed to making sure we do everything we can to get our clients insurance claim across the line. It’s this dedication that has allowed us to maintain a 100% success rate to date.

We’re ready to help you through your insurance claim

You can talk to us on 1300 784 108

Or send an email to info@lifemattersclaims.com.au